FAQ

Bringing unique and original works of art directly to you from the artist's brush...

How to Purchase Original Paintings
Guarantee.
Caring for Originals
Original Paintings
Shipping Information
Shipping Time
Gift Certificates and Gift Wrapping
Return Policy
Mailing List
Information on Online Security
Cookies and Privacy
Affiliate Programs
If you have any questions not answered below, please email order@branchstudio.com or call 404-664-5723.
I'm happy to answer your questions!
To purchase paintings, browse the Painting Galleries and choose individual paintings from right side of screen.
Below the painting image, you will have purchase options. Click on the "Purchase Painting" box. This sends you to your shopping cart. From there, you can choose to continue shopping or move to Checkout.

Never buy anything online when you're not completely satisfied with the reputability of the seller. If you have any questions whatsoever about my work, products offered, delivery or security of the transactions that I don't answer below, please email order@branchstudio.com or call 404.664.5723. Purchases should never be a surprise. You should know exactly what you're ordering and get it promptly!


How to Care for Original Watercolor Paintings and Fine Art Prints

Paintings and Fine Art Prints should be handled taking special care to avoid any contact with water or mist. Please make certain that your hands are clean, dry and oil-free before touching, and frame using acid free mountings. Prints should be treated like original watercolor paintings.

Never place original watercolors or fine art prints in direct sunlight.

While Jennifer Branch always uses archival watercolor paints and paper of the very highest quality for her paintings, direct sunlight will eventually fade anything.

Direct sunlight accelerates fading greatly. We have tested our prints for the 3 months of summer outside in direct sunlight. They did not fade at all. However, not placing originals or prints in direct sunlight is a good guideline.

Don't let original watercolor paintings or fine art prints get wet. They will be destroyed.

Original Paintings

Since original watercolor paintings are one of a kind works of art, Jennifer Branch Gallery can't guarantee the availability of any one painting. If an original painting is unavailable, we will immediately return your payment. Once your order has been confirmed by Jennifer Branch Gallery, there will be no availability problems - it's all yours!

Shipping Time

If you need a painting immediately for a special occasion, please call 404-664-5723. We'll do whatever we can to get your artwork to you when you need it.

Shipping Costs

All Paintings shipped in the continental USA are FREE!

All International Shipping is what USPS or your carrier of choice costs us.

That's as simple as a shipping table gets!

There will be shipping charges outside the continental United States so please contact us before making your order. Otherwise, we'll simply make a separate charge for shipping after we've mailed the painting. We will never ship a painting before confirmation of shipping charges (if any).



For purchases within Georgia, there is a 7% sales tax charge.

Gift Wrapping



Gift wrapping looks like a party! It's hand splatter painted in bright cheerful colors. We ended up making our own paper because no other wrapping paper looked like enough fun!


Party! Gift Wrap

Since it's hand painted, every gift wrapped package is different.

We also offer Christmas wrapping (green, red and gold) seasonally and Night Stars(blues and gold).


Night Stars



Gift Wrap Cost

Free!

Gift Certificates

Gift certificates can be purchased when you know someone will like a painting, fine art print or workshop by Jennifer Branch, but you don't know which one!

Gift certificates are elegantly printed on Jennifer Branch's watercolor paper notecards. We would be happy to hand letter whatever message you want on the card. A discount code and the amount of the gift certificate will also be on the card and can be used through the web site or by phone.

Return Policy

The full cost, including tax and shipping costs, is due before the painting is mailed.

If you have any problem with the painting when you receive it, returns are easy. Just contact Jennifer Branch Gallery within two days after you receive it and have the painting in insured return mail within 14 days.



Only return paintings after you have contacted Jennifer Branch Gallery and always insure the painting. The full cost will be returned to you.

If the painting or frame is in a different state from that which you received it in (i.e.: marks, folds, misc. damages), the painting cannot be returned. In other words, you break it, you buy it.

If you receive a painting in a damaged state, please inform the shipping company if it's USPS (they will have you fill out a claim form) and contact us and we will work to correct the problem immediately.

Sales made at galleries or art shows, since the purchaser has seen and approved of the painting before purchase, do not have this same refund policy. If you do have a problem with your reproduction or painting, please contact us immediately and we'll work out a solution.

Jennifer Branch Gallery is not responsible for the painting after delivery in good condition.

Information on Online Security and Privacy


We accept PayPal using GoDaddy's secure server (our website shopping cart is currently down 5/4/2016. Please call 404-664-5723 for orders.) Credit cards are processed through PayPal only. We do not have access to them and do not accept responsibility for PayPal.


Since this is as secure as we can possibly make Jennifer Branch Gallery's web site with an encryption equal to most online retail companies and the process is handled by very reputable companies, we accept no responsibility for anything going wrong.

If you don't want to use the secure server to transfer credit card numbers, please enter your order with your phone number or call me directly at 404-664-5723 to pay by check.

Cookies and Privacy

Tracking cookies are used on JenniferBranch.com, PaintingWatercolor.com and BranchStudio.com. I use cookies from Google Analytics to evaluate my website performance so I can improve it. As far as I know, Google Anlytics does not identify individuals, but shows overall trends only.

I use a cookie to temporarily store a shopping cart so you can purchase items. This is done only when you start an order and uses your IP address to identify the cart. To avoid this, just call me at 404-664-5723 with the order instead.

I do not and will never sell or use this information in any way not clearly listed here.

Mailing List

Emails give updates on new paintings and upcoming events. There are several interest categories you can check and we'll send you information on only what you're interested in.

You can remove your name and email from the mailing list at any time by clicking unsubscribe on an email.

All information you give is for Jennifer Branch Gallery's use only.

No information will ever be sold or given to anyone.
We value our privacy - and yours.

Affiliate Programs and Advertising

Disclaimer: Jennifer Branch Gallery is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Most items can be bought multiple places. Any other recommendation links I receive no compensation for.

All items I recommend are the best tools I can find for the purpose. That is the ONLY reason I recommend them.

I place Google AdSense ads on PaintingWatercolor.com, BranchStudio.com and my YouTube channel to help support the websites. I do not have control on what ads show other than to block categories or a specific ad. Please tell me if something shows up that's offensive and I'll block it if I can.

I've chosen Google AdSense because it's simple to run and means I'm not affiliated with a specific company. I can choose to run an affiliate link with compensation, but I don't have to link to something I don't believe in. It's the best way of giving you unbiased reviews and information.

All prices are in $United States Dollars.


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